Retrieve general conversation statistics
Authorizations
Query Parameters
Start date for the statistics range in YYYY-MM-DD format.
End date for the statistics range in YYYY-MM-DD format.
Granularity of the time-based aggregation. If not specified, automatically determined based on date range (<=3 days=hours, <=31 days=days, <=90 days=days, >90 days=months).
hours, days, weeks, months, years Filter statistics to only conversations with this tag slug.
Response
Statistics retrieved successfully.
Number of conversations created, grouped by date with breakdowns by channel, source, and assigned agent.
Number of conversations assigned to an agent, grouped by date with breakdowns by channel, source, and agent.
Number of conversations closed, grouped by date with breakdowns by channel, source, and closing agent.
Number of conversations that received first response, grouped by date with breakdowns by channel, source, and responding agent.
Number of conversations resolved, grouped by date with breakdowns by channel, source, and resolving agent.
Average time to first response in seconds, grouped by date with breakdowns by channel, source, and responding agent.
Average time to resolution in seconds, grouped by date with breakdowns by channel, source, and resolving agent.