# Fernand API Documentation ## Docs - [Retrieve all the agents](https://developers.getfernand.com/api-reference/agents/retrieve-all-the-agents.md) - [Retrieve pending agent invitations](https://developers.getfernand.com/api-reference/agents/retrieve-pending-agent-invitations.md) - [Create a new channel](https://developers.getfernand.com/api-reference/channels/create-a-new-channel.md) - [Delete a channel](https://developers.getfernand.com/api-reference/channels/delete-a-channel.md) - [List all channels](https://developers.getfernand.com/api-reference/channels/list-all-channels.md) - [Update a channel's name](https://developers.getfernand.com/api-reference/channels/update-a-channels-name.md) - [Verify channel domain DNS settings](https://developers.getfernand.com/api-reference/channels/verify-channel-domain-dns-settings.md) - [Get chat widget configuration](https://developers.getfernand.com/api-reference/chat-widget/get-chat-widget-configuration.md) - [Update chat widget configuration](https://developers.getfernand.com/api-reference/chat-widget/update-chat-widget-configuration.md) - [Link a payment email to a contact](https://developers.getfernand.com/api-reference/contact-payments/link-a-payment-email-to-a-contact.md) - [Unlink a payment email from a contact](https://developers.getfernand.com/api-reference/contact-payments/unlink-a-payment-email-from-a-contact.md) - [Add an email or domain to the suppression list](https://developers.getfernand.com/api-reference/contact-suppressions/add-an-email-or-domain-to-the-suppression-list.md) - [List all suppressed contacts or domains](https://developers.getfernand.com/api-reference/contact-suppressions/list-all-suppressed-contacts-or-domains.md) - [Remove an email or domain from the suppression list](https://developers.getfernand.com/api-reference/contact-suppressions/remove-an-email-or-domain-from-the-suppression-list.md) - [Retrieve contact informations](https://developers.getfernand.com/api-reference/contacts/retrieve-contact-informations.md) - [Search for contacts](https://developers.getfernand.com/api-reference/contacts/search-for-contacts.md) - [Update the contact](https://developers.getfernand.com/api-reference/contacts/update-the-contact.md) - [Create a new draft](https://developers.getfernand.com/api-reference/conversation-drafts/create-a-new-draft.md) - [Delete a draft](https://developers.getfernand.com/api-reference/conversation-drafts/delete-a-draft.md) - [Add a tag to a conversation](https://developers.getfernand.com/api-reference/conversation-tags/add-a-tag-to-a-conversation.md) - [Remove a tag from a conversation](https://developers.getfernand.com/api-reference/conversation-tags/remove-a-tag-from-a-conversation.md) - [Add a recipient to a conversation](https://developers.getfernand.com/api-reference/conversations/add-a-recipient-to-a-conversation.md) - [Bulk update multiple conversations](https://developers.getfernand.com/api-reference/conversations/bulk-update-multiple-conversations.md) - [Create a new conversation](https://developers.getfernand.com/api-reference/conversations/create-a-new-conversation.md) - [Delete a conversation](https://developers.getfernand.com/api-reference/conversations/delete-a-conversation.md) - [Export conversation as PDF](https://developers.getfernand.com/api-reference/conversations/export-conversation-as-pdf.md) - [List all recipients for a conversation](https://developers.getfernand.com/api-reference/conversations/list-all-recipients-for-a-conversation.md) - [List conversations](https://developers.getfernand.com/api-reference/conversations/list-conversations.md) - [Remove a recipient from a conversation](https://developers.getfernand.com/api-reference/conversations/remove-a-recipient-from-a-conversation.md) - [Reply to conversation](https://developers.getfernand.com/api-reference/conversations/reply-to-conversation.md) - [Retrieve a conversation](https://developers.getfernand.com/api-reference/conversations/retrieve-a-conversation.md) - [Update a conversation](https://developers.getfernand.com/api-reference/conversations/update-a-conversation.md) - [Delete custom data configuration](https://developers.getfernand.com/api-reference/custom-data/delete-custom-data-configuration.md) - [Get custom data API logs](https://developers.getfernand.com/api-reference/custom-data/get-custom-data-api-logs.md) - [Get custom data configuration](https://developers.getfernand.com/api-reference/custom-data/get-custom-data-configuration.md) - [Update custom data configuration](https://developers.getfernand.com/api-reference/custom-data/update-custom-data-configuration.md) - [Attach a GitHub issue to a conversation](https://developers.getfernand.com/api-reference/github-integration/attach-a-github-issue-to-a-conversation.md) - [Create a new GitHub issue and attach it to a conversation](https://developers.getfernand.com/api-reference/github-integration/create-a-new-github-issue-and-attach-it-to-a-conversation.md) - [Detach a GitHub issue from a conversation](https://developers.getfernand.com/api-reference/github-integration/detach-a-github-issue-from-a-conversation.md) - [Get GitHub integration properties](https://developers.getfernand.com/api-reference/github-integration/get-github-integration-properties.md) - [Get GitHub tickets attached to a conversation](https://developers.getfernand.com/api-reference/github-integration/get-github-tickets-attached-to-a-conversation.md) - [Search for GitHub issues across all connected repositories](https://developers.getfernand.com/api-reference/github-integration/search-for-github-issues-across-all-connected-repositories.md) - [Create an article](https://developers.getfernand.com/api-reference/knowledge-articles/create-an-article.md) - [Delete an article](https://developers.getfernand.com/api-reference/knowledge-articles/delete-an-article.md) - [Retrieve an article](https://developers.getfernand.com/api-reference/knowledge-articles/retrieve-an-article.md) - [Update an article](https://developers.getfernand.com/api-reference/knowledge-articles/update-an-article.md) - [Update the position of an article](https://developers.getfernand.com/api-reference/knowledge-articles/update-the-position-of-an-article.md) - [Retrieve articles statistics for the Knowledge Base](https://developers.getfernand.com/api-reference/knowledge-base-reporting/retrieve-articles-statistics-for-the-knowledge-base.md) - [Retrieve knowledge base statistics](https://developers.getfernand.com/api-reference/knowledge-base-reporting/retrieve-knowledge-base-statistics.md) - [Retrieve search statistics from the knowledge base](https://developers.getfernand.com/api-reference/knowledge-base-reporting/retrieve-search-statistics-from-the-knowledge-base.md) - [Retrieve knowledge base settings](https://developers.getfernand.com/api-reference/knowledge-base/retrieve-knowledge-base-settings.md) - [Retrieve the complete knowledge base structure](https://developers.getfernand.com/api-reference/knowledge-base/retrieve-the-complete-knowledge-base-structure.md) - [Update knowledge base settings and configuration](https://developers.getfernand.com/api-reference/knowledge-base/update-knowledge-base-settings-and-configuration.md) - [Verify custom domain DNS configuration](https://developers.getfernand.com/api-reference/knowledge-base/verify-custom-domain-dns-configuration.md) - [Create a new collection](https://developers.getfernand.com/api-reference/knowledge-collections/create-a-new-collection.md) - [Delete a collection](https://developers.getfernand.com/api-reference/knowledge-collections/delete-a-collection.md) - [List collections](https://developers.getfernand.com/api-reference/knowledge-collections/list-collections.md) - [Update a collection](https://developers.getfernand.com/api-reference/knowledge-collections/update-a-collection.md) - [Create a new link](https://developers.getfernand.com/api-reference/knowledge-links/create-a-new-link.md) - [Delete a link](https://developers.getfernand.com/api-reference/knowledge-links/delete-a-link.md) - [List links](https://developers.getfernand.com/api-reference/knowledge-links/list-links.md) - [Update a link](https://developers.getfernand.com/api-reference/knowledge-links/update-a-link.md) - [Attach a Linear issue to a conversation](https://developers.getfernand.com/api-reference/linear-integration/attach-a-linear-issue-to-a-conversation.md) - [Create a new Linear issue and attach it to a conversation](https://developers.getfernand.com/api-reference/linear-integration/create-a-new-linear-issue-and-attach-it-to-a-conversation.md) - [Detach a Linear issue from a conversation](https://developers.getfernand.com/api-reference/linear-integration/detach-a-linear-issue-from-a-conversation.md) - [Get Linear issues attached to a conversation](https://developers.getfernand.com/api-reference/linear-integration/get-linear-issues-attached-to-a-conversation.md) - [Get Linear properties](https://developers.getfernand.com/api-reference/linear-integration/get-linear-properties.md) - [Search for Linear issues](https://developers.getfernand.com/api-reference/linear-integration/search-for-linear-issues.md) - [Update a Linear issue](https://developers.getfernand.com/api-reference/linear-integration/update-a-linear-issue.md) - [Delete a message](https://developers.getfernand.com/api-reference/messages/delete-a-message.md) - [List messages in a conversation](https://developers.getfernand.com/api-reference/messages/list-messages-in-a-conversation.md): Retrieves messages, notes, and events from a specific conversation in reverse chronological order. Supports pagination using the before parameter to fetch older entries. Returns a mix of messages, notes, and conversation events in a unified timeline. - [Add a note to a conversation](https://developers.getfernand.com/api-reference/notes/add-a-note-to-a-conversation.md) - [Delete a note](https://developers.getfernand.com/api-reference/notes/delete-a-note.md) - [Update a note](https://developers.getfernand.com/api-reference/notes/update-a-note.md) - [Retrieve organization details](https://developers.getfernand.com/api-reference/organizations/retrieve-organization-details.md) - [Retrieve organization invoices](https://developers.getfernand.com/api-reference/organizations/retrieve-organization-invoices.md) - [Set organization business hours](https://developers.getfernand.com/api-reference/organizations/set-organization-business-hours.md) - [Update organization details](https://developers.getfernand.com/api-reference/organizations/update-organization-details.md) - [Add file to the AI store](https://developers.getfernand.com/api-reference/rag-ai-data/add-file-to-the-ai-store.md) - [Add Q&A to the AI store](https://developers.getfernand.com/api-reference/rag-ai-data/add-q&a-to-the-ai-store.md) - [Add text to the AI Store](https://developers.getfernand.com/api-reference/rag-ai-data/add-text-to-the-ai-store.md) - [Add URL source to your AI Data](https://developers.getfernand.com/api-reference/rag-ai-data/add-url-source-to-your-ai-data.md) - [Delete a single AI source](https://developers.getfernand.com/api-reference/rag-ai-data/delete-a-single-ai-source.md) - [Delete multiple AI sources](https://developers.getfernand.com/api-reference/rag-ai-data/delete-multiple-ai-sources.md) - [Get AI data source content](https://developers.getfernand.com/api-reference/rag-ai-data/get-ai-data-source-content.md) - [Get AI usage statistics](https://developers.getfernand.com/api-reference/rag-ai-data/get-ai-usage-statistics.md) - [List all public AI sources](https://developers.getfernand.com/api-reference/rag-ai-data/list-all-public-ai-sources.md) - [Retrain a single URL source](https://developers.getfernand.com/api-reference/rag-ai-data/retrain-a-single-url-source.md) - [Retrain multiple URL sources](https://developers.getfernand.com/api-reference/rag-ai-data/retrain-multiple-url-sources.md) - [Stop URL crawling process](https://developers.getfernand.com/api-reference/rag-ai-data/stop-url-crawling-process.md) - [Update AI Data auto-sync settings](https://developers.getfernand.com/api-reference/rag-ai-data/update-ai-data-auto-sync-settings.md) - [Update Q&A message](https://developers.getfernand.com/api-reference/rag-ai-data/update-q&a-message.md) - [Update Q&A source](https://developers.getfernand.com/api-reference/rag-ai-data/update-q&a-source.md) - [Update text source](https://developers.getfernand.com/api-reference/rag-ai-data/update-text-source.md) - [Retrieve general conversation statistics](https://developers.getfernand.com/api-reference/reporting/retrieve-general-conversation-statistics.md) - [Create a new ruleset](https://developers.getfernand.com/api-reference/rulesets/create-a-new-ruleset.md) - [Delete a ruleset](https://developers.getfernand.com/api-reference/rulesets/delete-a-ruleset.md) - [Disable a ruleset](https://developers.getfernand.com/api-reference/rulesets/disable-a-ruleset.md) - [Enable a ruleset](https://developers.getfernand.com/api-reference/rulesets/enable-a-ruleset.md) - [Retrieve all rulesets](https://developers.getfernand.com/api-reference/rulesets/retrieve-all-rulesets.md) - [Update a ruleset](https://developers.getfernand.com/api-reference/rulesets/update-a-ruleset.md) - [Create a new snippet category](https://developers.getfernand.com/api-reference/snippet-categories/create-a-new-snippet-category.md) - [Delete a snippet category](https://developers.getfernand.com/api-reference/snippet-categories/delete-a-snippet-category.md) - [Get details of a snippet category](https://developers.getfernand.com/api-reference/snippet-categories/get-details-of-a-snippet-category.md) - [List all snippet categories](https://developers.getfernand.com/api-reference/snippet-categories/list-all-snippet-categories.md) - [Update a category's position and parent](https://developers.getfernand.com/api-reference/snippet-categories/update-a-categorys-position-and-parent.md) - [Update a snippet category's name](https://developers.getfernand.com/api-reference/snippet-categories/update-a-snippet-categorys-name.md) - [Create a new snippet](https://developers.getfernand.com/api-reference/snippets/create-a-new-snippet.md) - [Delete a snippet](https://developers.getfernand.com/api-reference/snippets/delete-a-snippet.md) - [List all snippets](https://developers.getfernand.com/api-reference/snippets/list-all-snippets.md) - [Update a snippet](https://developers.getfernand.com/api-reference/snippets/update-a-snippet.md) - [Update snippet's categories](https://developers.getfernand.com/api-reference/snippets/update-snippets-categories.md) - [Create a new tag](https://developers.getfernand.com/api-reference/tags/create-a-new-tag.md) - [Delete a tag](https://developers.getfernand.com/api-reference/tags/delete-a-tag.md) - [List all tags](https://developers.getfernand.com/api-reference/tags/list-all-tags.md) - [Update a tag](https://developers.getfernand.com/api-reference/tags/update-a-tag.md) - [Authentication](https://developers.getfernand.com/docs/authentication.md) - [Error codes](https://developers.getfernand.com/docs/error-codes.md) - [OpenAPI Specification](https://developers.getfernand.com/docs/openapi.md) - [Rate limits](https://developers.getfernand.com/docs/rate-limits.md) - [Fernand documentation](https://developers.getfernand.com/index.md): The customer support tool for small B2B teams ## OpenAPI Specs - [openapi](https://api.getfernand.com/openapi.json)